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Orders and Reservations
How do I make a reservation?
 
Choose your gear, how long you will need it for, whether or not you want to add the damage waiver, and “Add to Cart”. On the checkout page there will be a field for you to fill in the date that you would like it delivered. If you need a custom rental period, please feel free to call us and someone at LensGiant can place the order for you.
How does the rental process work?
 
The rental process is very simple.
  1. Select the items you'd like to rent, and for how long, by placing the items in the shopping cart. If the item is not in stock, the date it is available to be SHIPPED (not delivered) is displayed. Examples "In Stock" means it is available to ship today or any day in the future. "Can ship on May 1" means we will have one available to ship out on May 1 or any day after.
  2. Choose your start date during the checkout process. Simply enter the date you'd like to receive your order.
  3. Select the shipping method. We offer Express shipping if you're in a hurry, and lower cost options if you're not.
  4. Provide your payment information at checkout, but we don't charge you until we ship. (Debit cards will be authorized).
  5. We ship the items along with everything you need to send the items back to us, including packaging tape and a pre-paid shipping label.
  6. At the end of your rental period, seal the items back in the shipping box, apply the pre-paid label, and turn the box into the closest FedEx.
How is the Rental Period defined?
  When you enter an order, you pick the number of rental days, the delivery date, and the level of shipping service. Your rental period starts on the day the shipping company delivers (or first attempts to deliver) the equipment. The duration of the rental period is the number of rental days you selected on your order. The transit times to and from LensGiant don’t count toward your rental period.
Example: If you select a 5-day rental and specify the delivery date to be the 1st of the month, the return date will be on the 6th. This is the day you would turn in the order for return shipping, not the day it needs to be received by LensGiant.
May I cancel a reservation?
  Yes, just make sure to cancel the order before it ships and there is no fee or charge.
We unfortunately can't cancel them after they have shipped. Orders that have already shipped and need to be cancelled will be charged for shipping and a 3 day rental.

Orders may only be cancelled by calling 248-974-4108 or by sending an email to [email protected].
Customers will not be able to cancel orders on the website.
May I extend my rental period?
 
Please use this link to request an extension on your rental, or send an email to [email protected] and include:

1. The order number
2. Your name
3. The date you would like to return the order

We will try to extend your rental, but cannot promise it. We can only extend the rental if the equipment is not reserved for someone else.
If the items are available to extend we will get back to you as soon as possible with how much it will cost.

The extension rate can be applied to the card we have on file for the original transaction.
The original return shipping label we sent to you will still be valid.
Extended rentals will retain the terms of the original order.

If you keep the equipment beyond your rental period and don’t contact us first, late fees will be applied
Transit Delays
  The huge majority of the orders we send out are delivered on time. In certain cases, there can be unforeseen delays due to circumstances beyond anyone's control.
We strongly suggest that if you have an event, that you order your gear to arrive 1-2 days early. For example, if you have a wedding on Saturday, schedule your rental to arrive on Thursday instead of Friday. That way if there is a delay, we have a whole buisness day to work on the situation, it's hard to help at 4:50 on a Friday when you need the gear the enxt day.
What are the fees for late returns?
  We need to charge late fees to help keep things on schedule and to cover rush delivery fees to the next customer. The Daily Rate shown on each product page will be applied to each day the rental is late in being returned into the shipping company. Equipment that is not returned within 7 days after the end of the rental period will be considered lost and the customer will be billed for the replacement cost of the equipment.
Where are you located? Do you have a local pick up option?
 
We do NOT have a physical storefront that you can come into. The address on our website is the Northville UPS Store where we DO offer a pick up option if you live in the Metro-Detroit area!

Please follow these instructions for placing an order for pick-up.
  • Please place your order at least one day in advance. It is difficult to provide same-day pick-up.
  • Specify a pick-up date in the Delivery Date box on the check out page.
  • You will be required to select a shipping option to place your order. You can pick up and drop off in Northville ($3.00), or you may request a return shipping label with your order and deliver it to a local FedEx office ($12.50).
  • Your order will be available after 1pm (unless otherwise specified) on the selected pick up date. Just walk in and inform the UPS employee at the counter that you would like to pick up a box from LensGiant, and provide your name and order number.
  • If you are returning to UPS, simply bring the box back before the close of the business day on your return date. There will be no return shipping label included. If you are shipping back via FedEx, take the box to a staffed FedEx location and ship back using the pre-paid return label that came in the box.

If you would like to place your order over the phone, or you have any questions regarding the ordering/pick up process, please feel free to call LensGiant at 248-974-4108, 9am-5pm Monday -Fri and 11am-2pm Saturday.

*Orders for same day pick up (Monday - Friday) MUST be placed by 1pm, and will be available after 330pm. We will always try to be accommodating to special requests, but can't promise that we can always take something over there beyond our regular, once a day drop-off time.*

*LensGiant is only open on Saturdays until 2pm. Please place reservations by 1pm Friday to pick up Saturday morning. Orders placed after 1pm Friday or Saturday morning will be available after 1:30pm. There is only one drop off Saturday, at 1pm.

The UPS store is located in downtown Northville on S. Center St. 1 block south of Main.
The UPS Store
143 Cadycentre (Cadycentre is actually the name of the building, the building faces S. Center St.)
Northville, MI 48167
248-344-1980
M-F 8:30am - 6:15pm
Sat 9am - 4:45pm*
Sun Closed