Return to Help Index| Shipping and Return Shipping | |
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| Can I order and have it shipped the same day? | |
| Our shipping deadline is 4pm Michigan time. That means that our packages leave the facility at that time. Orders placed after this time will go out the following business day and may require shipping upgrades. If you are a new customer we suggest that you place your order a couple hours in advance of the shipping deadline to ensure that we can verify your order. If you are a new or existing customer, it is always important to monitor your phone and email if you are placing an order to be shipped the same day. If we require additional information or have a question and cannot get a hold of you, we will hold your order. |
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| Early Returns | |
| Orders over 3 days may be returned early. We credit the difference between the rental periods on the website. If you do need to return early, you must call us and let us know at 248-974-4108. |
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| How do I ship the equipment back? | |
| We supply everything you need for return shipment, including shipping materials, a pre-paid return label, and a checklist to help you remember to return all accessories. Repack the equipment in the original packaging and deliver it to the nearest FedEx or Kinko’s location. We will send you an e-mail when we receive the package. Please return everything on time and in good condition to avoid any fees upon return. | |
| When and how will my order ship? | |
You specify the delivery date when placing your order, and we ship your order in time so delivery is on that date.We let you pick your delivery date and level of service. We’ve built the FedEx time and cost estimation tool into the shopping cart so you can see your options and pick the one that works best for you.
All packages will require a signature on delivery!!
The shipping company will make three attempts to deliver. If nobody is available to sign for the package, it will be sent back to LensGiant. Remember that rental fees begin to apply with the first delivery attempt.
We do verify new customers and changes to shipping addresses. Shipments may be delayed if we are not able to verify your credit card information, or any other information provided on the order. We may not be able to honor your requested delivery date if we cannot verify your information, so please include all information and phone numbers.
Phone numbers are only used for verification and to contact you about your order. We do not solicit by phone and we do not provide this information to any other party. If the shipping address is not the same as the billing address of your credit card, you can speed the verification process if you provide the listed phone number that is associated to shipping address, not a cell phone number. Write a note in the "Order Comments" box, such as, “The shipping address is my office.” |
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| To which locations will you ship? | |
| We ship to credit card billing addresses, alternate addresses on file with your credit card account, verifiable addresses such as places of employment and authorized FedEx locations. Locate a local FedEx office that will hold your package HERE We do not ship to PO boxes, UPS Stores, addresses outside of the US, and to third parties such as hotels and resorts. In the event that you want your order shipped to another address other than your billing address we may need to contact you so that you can provide us with more information, and a brief explanation of the different addresses. A published land-line phone number may be required for verification purposes. |
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| I returned something of mine, can I get it back? | |
| If you think you left something of yours in the rental (SD card, tripod mount, ect.), please send us an email or give us a call so that we can look out for it when your order gets back here. We will get in touch with you to discuss return shipping options and the cost of the shipping. (We send everything with tracking, so please expect for the cost to be $5-$8 for small items, with an increase in cost for larger items). If we find something of yours, we will send you an email or give you a call to let you know we have it. We try our best to get everything returned, but are not responsible for anything that is left in the rental. We will hold onto things for 30 days from when the order is returned. |
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| Should rental items be cleaned before return? | |
| No need to clean the items, we clean and test everything when it arrives back to us! |
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